Privacy policy
Entity: Detoxpureflex, 86 Queen St, Brisbane City QLD 4000, Australia. Email: question@detoxpureflex.world · Phone: +61 422 558 626.
This policy explains how we handle personal information under the Privacy Act 1988 (Cth) (Privacy Act), including the Australian Privacy Principles (APPs) in Schedule 1. It also summarises rights for individuals in the European Economic Area and United Kingdom where the GDPR or UK GDPR applies to our processing.
Kinds of personal information we collect
We may collect names, email addresses, telephone numbers, employer names, message content, and technical metadata such as IP address, browser type, timestamps, and pages viewed when hosting logs are generated.
How we collect personal information
We collect solicited personal information directly through the contact form, email, telephone, and in meetings. We do not buy marketing lists.
Purposes of collection, use, and disclosure
We use personal information to respond to enquiries, prepare proposals, deliver contracted services, invoice clients, maintain security, comply with law, and improve our website where analytics consent exists. Disclosures to processors (for example email or hosting providers) occur only on confidential terms consistent with APP 8.
Lawful bases (GDPR and UK GDPR)
Where EU or UK law applies, we rely on consent for optional cookies, performance of pre-contract steps or contracts for service delivery, legitimate interests in securing our network balanced against individual rights, and legal obligations where relevant.
Overseas disclosure
If we engage suppliers located outside Australia, we take reasonable steps under APP 8.1 to ensure overseas recipients do not breach the APPs except where APP 8.2 applies.
Quality and correction
We take reasonable steps under APP 10 and APP 13 to keep personal information accurate, complete, and up to date. You may request correction if information is inaccurate.
Security
We apply reasonable technical and organisational measures under APP 11, including HTTPS, access controls, and staff training. No system is perfectly secure.
Notifiable Data Breaches scheme
Where an eligible data breach is likely to result in serious harm, we will comply with the Notifiable Data Breaches scheme under Part IIIC of the Privacy Act, including notifying the OAIC and affected individuals when required.
Retention
Contact records are retained for up to twenty-four months unless a longer period is needed for active contracts or legal claims, after which we delete or de-identify information where reasonable. Cookie preference logs in localStorage remain until you clear browser data or withdraw consent.
Access
You may request access to personal information we hold about you under APP 12. We will respond within a reasonable period, usually thirty days, and may charge a reasonable cost for voluminous requests where permitted.
Complaints
Contact us first. You may complain to the Office of the Australian Information Commissioner at https://www.oaic.gov.au/. EU and UK residents may also contact their local supervisory authority.
Electronic marketing and the Spam Act 2003 (Cth)
We send commercial electronic messages only with consent, accurate identification, and a working unsubscribe mechanism where required.
Children
This site is directed at adults acting for organisations. We do not knowingly collect personal information from children under fifteen without parental authority.
Automated decision-making
We do not use solely automated decision-making that produces legal or similarly significant effects on individuals.
Effective date: 12 May 2026.